Briefs and reference uploads

After the final files have been sent, we remove the project brief and reference uploads from our active project workflow as part of closing the order.

We may temporarily retain relevant material where necessary to complete an open correction, carry out separately agreed additional work, resolve a complaint, or preserve evidence reasonably needed for a legal claim.

Such an exception is limited to the material and period reasonably necessary for that purpose.

Deletion is a project-closing procedure. This policy does not state that sending the delivery email automatically erases every copy across all services.

Tally’s deletion stages

Deleting a Tally submission moves it to Tally’s Trash. According to Tally’s current retention process, deleted items may remain recoverable there for up to 90 days unless permanently deleted earlier.

Consequently, removal from our active submissions and permanent removal from the provider’s systems may occur at different times.

Working copies and delivered files

Project information may also exist in working files, downloaded references, or email correspondence. Relevant copies must be handled as part of the same project-closing procedure, subject to the limited exceptions described here.

The design service does not include permanent archiving of your final files. Please download and keep your own copies.

Deletion by Foveah LLC does not delete files already received and stored by you.

Records retained separately

Deleting the creative brief does not require deletion of every record of the transaction.

We retain limited information where necessary for:

• Accounting and tax recordkeeping.

• Payment reconciliation and refunds.

• Evidence of the order terms and any legally relevant consent.

• Confirmation of delivery and the transfer of rights.

• The handling of existing or reasonably anticipated disputes.

The retention period depends on the applicable recordkeeping requirements, relevant claim periods, and whether a matter remains unresolved.

We do not use these exceptions as a reason to keep all project material indefinitely.

Uncompleted orders and enquiries

If no paid order results from a brief or enquiry, there may be no delivery event to trigger project closure.

We retain that information only while reasonably needed to handle the request or an associated issue, then remove it when it is no longer necessary.

You may contact us to request deletion, subject to any lawful reason for retaining limited records.