Refund Policy
Last updated: September 12, 2026
This Refund Policy applies to the custom logo design service sold by Foveah LLC through 100buckslogo.com.
Our commercial late-delivery refund option: if your complete logo package has not been delivered after 24 hours, you may request a full refund before delivery.
This is a conditional commercial refund option. It is not an unconditional satisfaction guarantee. It does not restrict any cancellation right or remedy that applicable law gives you.
For refund requests and order issues, contact bastien@100buckslogo.com.
1. What you purchase
The standard US$100 package includes one custom logo concept, the agreed logo variations, the Illustrator source file, and SVG and PNG exports.
It does not include creative revision rounds or an option to order several concepts and pay only for the one you prefer.
The total price charged by Foveah LLC for the standard package is US$100, including any taxes we are required to collect.
2. The 24-hour delivery period
The delivery period begins when Stripe records your payment as successfully completed.
It runs for 24 consecutive hours, including weekends and public holidays.
The period does not begin when Stripe later pays out the funds to our bank account.
Delivery must include the complete agreed file package. A preview, screenshot, incomplete delivery, broken download link, or materially unusable file does not, by itself, satisfy that obligation.
If you expressly agree to a replacement delivery deadline, that deadline applies to this commercial refund option. We will not assume that you accepted an extension merely because you did not contact us.
3. When the commercial refund option applies
You may claim a full refund under this option when:
The applicable delivery deadline has passed.
We have not yet delivered the complete package.
Your request for cancellation and a refund reaches bastien@100buckslogo.com before delivery.
Your request does not need special wording. It must make clear that you want to cancel and receive a refund because delivery is overdue.
Please provide enough information to identify the order, such as the email address used for the purchase, the company or project name, or a Stripe receipt reference.
The relevant time is when your request reaches our email system, not when we open or answer it. We will consider reliable evidence of the timing if there is a disagreement.
Once you have made a valid request while this option is available, sending you the files afterward does not remove your entitlement to that refund.
4. When delivery occurs before a refund request
If we deliver the complete package before your refund request reaches us, the commercial late-delivery refund option ends, even if the delivery was later than the original deadline.
For example:
Payment Monday at 10:00 a.m.; request Tuesday at 10:30 a.m.; delivery Tuesday at noon: your request arrived after the deadline and before delivery, so the commercial refund applies.
Payment Monday at 10:00 a.m.; delivery Tuesday at noon; request Tuesday at 1:00 p.m.: the request arrived after delivery, so this specific commercial refund option does not apply.
You expressly agree to a later deadline: the agreed replacement deadline applies. Silence alone is not agreement.
5. Change of mind and creative preferences
Except where required by applicable law, we do not offer a discretionary refund solely because:
You no longer need the logo.
You cancel or postpone your business or project.
You change the name or direction of the project after ordering.
You decide that you would prefer a different style.
You expected additional concepts or revision rounds that were not included in the package.
The package does not include a separate commercial right to cancel for these reasons, including before design work begins.
This policy does not allow us to retain money where applicable law requires repayment, limits cancellation charges, or prohibits payment being retained for services not performed.
Disliking a creative interpretation and receiving work that fails to meet the agreement are different situations. We assess complaints about the agreed brief separately.
6. Errors, unusable files, or failure to follow the brief
Contact us if:
We introduced an error in the name or text.
A delivered file is corrupted or cannot reasonably be used in the agreed format.
A promised deliverable is missing.
The work fails to meet an explicit agreed requirement.
You believe that we have not provided the service or rights we promised.
We will review the issue and provide the correction, repeat performance, price reduction, refund, or other remedy required by the agreement and applicable law.
The remedy will depend on the nature and seriousness of the problem.
We will not require you to buy a US$50 creative revision to obtain a correction or remedy you are legally entitled to receive without additional charge.
7. Optional paid revisions
We may offer an additional creative revision round for US$50, subject to an agreed scope and delivery time.
That is a separate purchase. The standard package’s 24-hour commercial refund option does not automatically apply to additional work unless we expressly agree that it does.
The cancellation and refund conditions for additional work will be disclosed before payment and will remain subject to applicable law.
8. Statutory cancellation rights
Some consumers have cancellation rights that exist independently of this policy.
Where UK distance-service cancellation rules apply, you generally have 14 days after the contract is entered into to cancel without giving a reason.
To provide the 24-hour service during that period, we request your express instruction to start early. The cancellation right ends on full performance only where the legally required request and acknowledgment were obtained.
If you validly cancel before completion after requesting an early start, we may charge only an amount permitted by law and proportionate to the work supplied. Where the necessary information or consent was not obtained, applicable law may prevent that charge.
Payment alone does not constitute a waiver.
Other jurisdictions may provide different or additional rights. The commercial requirement to request a refund before delivery does not restrict those rights.
You may exercise an applicable cancellation right by sending an unambiguous statement to us. You may use the optional form below, but you do not have to.
Optional cancellation form
To: Foveah LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Email: bastien@100buckslogo.com
I hereby give notice that I cancel my contract for the following service:
Service or order reference:
Date ordered:
Customer name:
Customer address:
Email used for the order:
Date:
Signature, only if this form is submitted on paper:
Where the law permits cancellation by sending notice before the statutory deadline, our later reading of that notice does not invalidate it.
9. Consumer guarantees
Services and digital deliverables may be protected by mandatory guarantees under the laws applicable to your purchase.
For example, where Australian Consumer Law applies, a service failure may entitle you to a correction, cancellation, refund, price adjustment, or compensation depending on the circumstances.
Neither delivery nor the expiry of our commercial refund option removes a mandatory right concerning defective work, non-performance, misleading statements, or another legally recognized problem.
No provision in this policy is intended to misrepresent or limit those protections.
10. Refund processing
We review requests without undue delay and may ask for information reasonably necessary to identify the payment or understand the issue.
When a full refund is due for the standard package, we refund the full US$100 paid to Foveah LLC. We do not deduct our Stripe processing costs from an otherwise full refund.
Refunds are normally returned through Stripe to the original payment method. If that is not possible, we will arrange an appropriate lawful alternative with you.
We initiate refunds promptly and within any legally required deadline. Your bank or payment provider determines when the credit becomes visible in your account.
Currency conversion differences and bank charges may affect the amount displayed in a currency other than US dollars.
We will also investigate and correct duplicate payments or other payment errors attributable to our checkout process.
11. Files and ownership following cancellation
When an order is canceled and refunded before delivery, we do not owe delivery of the final logo or a transfer of ownership under that canceled order.
If files are mistakenly sent after a valid cancellation, that later transmission does not require you to accept performance instead of the refund.
Where a refund or price reduction occurs after delivery under a statutory remedy or a separate agreement, the effect on continued use and ownership will depend on that remedy and applicable law. We will explain any relevant conditions rather than assume that making a complaint automatically removes your rights.
12. Contact and complaints
Send refund requests to:
Foveah LLC — 100 Bucks Logo
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Please retain your payment confirmation, delivery email, and refund correspondence.
You remain free to exercise any applicable right to contact your payment provider, a consumer protection authority, or a competent court.